Ultra Clean Holdings, Inc (NASDAQ: UCTT)
Overview
Ultra Clean Holdings, Inc (NASDAQ: UCTT) is a multinational leader in the semiconductor industry, providing critical subsystems, components, and ultra-high purity cleaning services. With a global footprint spanning North America, Europe, and Asia, UCT operates in diverse data environments, each with unique data governance challenges.
| Client | UCT |
| Industry | Semiconductor |
| Services | Cleaning and Coating |
Challenge
UCT faced significant data management hurdles, particularly around managing Vendor and Customer Master data. The processes were manual, time-consuming, and error-prone, leading to inefficiencies and data inconsistencies across their global operations. The implementation of a ticketing system on ServiceNow to manage vendor and customer creation workflows lacked automated validation and error-checking mechanisms, leading to data entry errors and requiring significant rework. Over 25% of all data requests were rejected due to incorrect or insufficient data.
Solution
To address these operational challenges, UCT selected ServGlobal’s flagship product – smartMDG to implement SAP MDG with a near 100% no-code
Efficient Workflows
Streamlined vendor and customer creation workflows for greater efficiency.
Enhanced Data Quality
Leveraged smartMDG’s advanced DQM to enforce robust low to complex data quality rules (Validations & Derivations).
No-Code Automation
Deployed no-code automation scenarios, significantly reducing manual effort and enhancing productivity.
Optimized Processes
Streamlined key workflow steps, minimizing manual intervention and accelerating change request processing.
Real-Time Alerts
Implemented strategic notifications at key workflow stages to ensure real-time communication.
Timely Escalations
Enforced SLAs for timely notifications and escalations, driving prompt action to complete change requests on schedule.
Value Delivered
Simplified Vendor and Customer Data Management: The implementation of smartMDG simplified the management of vendor and customer data across UCT’s global divisions.
Conclusion
The adoption of smartMDG allowed Ultra Clean Holdings, Inc to overcome their data management challenges, resulting in more efficient and accurate data governance processes. The automation of vendor and customer workflows, coupled with tailored solutions for each division, has significantly improved operational efficiency and data integrity across UCT’s global operations.
